News & Updates

A recent article that investigated clinicians’ satisfaction with laboratory services in Ethiopia, revealed that nearly one-third of clinicians expressed dissatisfaction with the laboratory services provided. However, the research also identified key factors associated with higher levels of clinician satisfaction.

One crucial aspect highlighted in the study was the availability of a Laboratory Handbook. The presence of a comprehensive handbook equipped clinicians with valuable information about laboratory services, ensuring they had easy access to protocols, procedures, and guidelines. This resource proved instrumental in facilitating effective communication and informed decision-making.

Timely communication of critical results emerged as another vital factor in clinician satisfaction. Clinicians expressed higher levels of satisfaction when they received prompt updates on important findings from laboratory tests. Such timely communication enables clinicians to respond quickly and make informed decisions, ultimately leading to improved patient management and outcomes.

Acceptable STAT (immediate) turn-around times also played a significant role in clinician satisfaction. Laboratories that demonstrated efficient STAT turn-around times received higher ratings from clinicians, as it allowed for timely interventions and treatments. This responsiveness from laboratories positively impacted clinician confidence and support in their practice.

Additionally, the perceived quality and reliability of laboratory results strongly influenced clinician satisfaction. Accurate and dependable results instilled confidence in clinicians’ diagnostic and treatment plans. Laboratories that consistently delivered reliable outcomes fostered trust and contributed to higher levels of satisfaction among clinicians.

The study also emphasized the importance of adhering to ISO-15189 standards. These standards provide a framework for maintaining quality and competence in medical laboratories. When laboratories integrate the necessary elements outlined in the quality manual, they are better equipped to deliver exceptional services and meet the expectations of clinicians.

For a more detailed understanding of the study, including its methodology, results, and recommendations, we invite you to read the full article by visiting the following link: Full Article

Advent Laboratorium, based in Curacao, realized that they needed technical support to improve their internal quality checks, statistics and reporting. They approached Lab Consult Group for assistance, seeking to implement an effective monitoring system for their quality control and implement new laboratory testing.

The Lab Consult Group team stepped in and provided Advent with a plan that addressed all their technical needs. Through the implementation of Six-Sigma, Advent was able to ensure that their internal quality control system were effective and that patient results were traceable and correct. 

With the guidance of Lab Consult Group, Advent was able to establish a strong technical foundation for their laboratory, allowing them to provide quality services to their patients. Advent’s team was equipped with the knowledge and expertise needed to make data-driven decisions and effectively manage their laboratory operations.

Today, Advent Laboratorium is a reliable and high-quality laboratory, thanks to the support and guidance of Lab Consult Group. The partnership between Advent and Lab Consult Group has allowed Advent to evolve, grow and continue providing the highest standard of care for their patients.

LDS has come a long way since its establishment by Dr. Robert Wever in 2012 as a small laboratory in Aruba. With the addition of BASc Eldrich Tromp in 2018, the focus shifted from being a fast-growing island laboratory with unclear work procedures and limited educational opportunities for the staff, to becoming  the first RvA accredited laboratory in Aruba and having one of the strongest quality management systems in the Caribbean. 

Through the establishment and optimization of clear and efficient operational and laboratory procedures following ISO standards, Laboratorio di Servicio rapidly transformed into a fast-moving, quality-focused laboratory, culminating in the accreditation in September 2019.

Collaborating with Dr. Robert Wever and BASc Eldrich Tromp, founders of the Lab Consult Group, LDS successfully created growth opportunities for employees and continually adjusted processes. Simultaneously, they involved and educated team members. By fostering a solution-focused mindset and promoting critical thinking among staff, LDS solidified its position as one of the Caribbean’s strongest quality management systems.

Today, LDS continues to grow and evolve in it’s commitment to providing exceptional quality and services to it’s clients.